Mark Horwood the CEO of Captivate Connect which provides telco services. He understands how important telco services are to regional businesses and he shares his tips to help owners deal better with their customers.
Show Notes
Mark Harwood grew up in a farming family and so he understands life in the regions. He had been involved in a number of businesses before starting Captivate Connect https://www.captivateconnect.com/
From Perth they now supply telephony and phone system to businesses right throughout the country.
Mark thinks their success is down to "the big telcos not being that flash at giving good service".
In this episode we discuss;
- How essential the phone still is to many regional businesses
- Customer service
- Why customers still value a human interaction via a phone
- Using 'on-hold' time to increase sales and create a better customer experience
- Practical ways for business owners to use telco to better run their businesses
- Where and when 5G will be available in regional Australia
- How Australia effectively led the world in on-hold messaging
- The potential for using Artificial Intelligence in everyday small businesses
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